Types of chatbots | Engati

Many types of AI chatbots are seen everywhere today. Across many variants of businesses and enterprises. But have you ever noticed that no two chatbots are the same? Their purpose, functions, dialogue flow, the tasks they take care of, are all completely different! Why is it so? Because different business types have different requirements and needs that the chatbot has to fulfil.
In this blog, we’ll be touching upon what are the different types of AI chatbots, the different types of business chatbots, and their applications and their functionalities. This will give you a clear understanding of the different types of chatbot technology and what would be the ideal chatbot type for your business!

Chatbots are mainly of 3 major categories of chatbots:
1.Menu/button-based chatbots
2.Keyword recognition-based chatbots
3.Contextual chatbots
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